How to Assess an EMS Software
Using an event software can help you with your event management endeavours. It is important, however, that you do not fall prey to software products that don’t work. You should do extensive research about any software before investing on it. This way, you can get your money’s worth and truly gear up for all your future events. Here are three ways that may guide you to the right software:
1.) See if the software can meet your specific needs.
Before you do your research, it is important that you have a clear idea as to why you need an event management software. Are you aware of the different features that you may enjoy through a specific product? What are your specific needs that may be addressed with the use of such software? Those are only some of the questions that you should be asking yourself. For example, if you are organising a very big conference with more than 1,000 guests, you would obviously want to make the registration and ticketing process as efficient as possible. For this specific need, find out how equipping yourself with the software can help in the process.
2.) Determine if the software is easy to use.
Another very important point to consider is the usability of the software. You would not want to invest in a solution that presents a problem in terms of its associated learning curve. When the very reason why you are using the software is to make your life easier, it would be ironic for you to struggle with its different functions. For you to assess this area, take advantage of free trials or software demos. This is a good way for you to gain first-hand experience on how the software works. Is it easy to use? Is it easy to share to other members of your team as well?
3.) Evaluate efficiency of customer support.
When assessing the efficiency of any event management solution, it always pays to focus on the quality of customer support from the provider. Great customer support means that your needs as an individual client will be met. In instances of troubleshooting or when the software malfunctions, you would not want to be stuck in a quandary because the software provider cannot even answer your email or calls. Evaluate the quality of communication between you and the provider. Try to see if they have 24/7 chat support or if they have a working company number.
Additionally, it would be considered smart to research more about online event management software reviews.